Information
At Inara Jewellery, we prioritize your health and safety. Please review our policy for exchanges, returns, and cancellations. Our goal is to provide clarity and ensure a smooth shopping experience.
Frequently asked questions
We understand you might have questions regarding our exchange and return policies. Below are some frequently asked questions to help clarify any concerns you may have.
Why can't I return or exchange jewelry items?
Due to strict hygiene and health standards, we do not accept returns or exchanges on any jewelry items, including earrings, necklaces, bracelets, rings, and body jewelry. This is to ensure the safety and well-being of all our customers, as jewelry is considered personal goods.
What if my item arrives damaged or defective?
In the rare event that your item arrives damaged or defective, please contact us within 48 hours of delivery info@inarajewellery.com with your order number and a photo of the issue. Our team will assess the situation and arrange a replacement if applicable.
How long do I have to report a damaged item?
You must contact us within 48 hours of delivery if your item arrives damaged or defective. Please emai info@inarajewellery.com with your order number and a photo of the issue.
What are the conditions for cancellations?
Orders can only be cancelled within 2 hours of purchase, provided they have not yet been dispatched. Please contact us immediately if you wish to cancel your order.
What if I simply don't like the jewelry I ordered?
Unfortunately, due to hygiene reasons, we cannot accept returns or exchanges for reasons of personal preference. We encourage you to carefully review the product details and images before making a purchase.
What items are considered personal goods?
All jewelry items, including earrings, necklaces, bracelets, rings, and body jewelry, are considered personal goods due to hygiene and health standards.
How do I request a cancellation?
To request a cancellation, please contact us as soon as possible within 2 hours of your purchase. Make sure to include your order number in your communication.
What happens if I contact you about damage after 48 hours?
We require notification within 48 hours of delivery to process claims for damaged or defective items. Unfortunately, we cannot process claims reported after this period.
Understanding our policy
We hope this clarifies our exchange and return policy. At Inara Jewellery, we are dedicated to providing high-quality jewelry and excellent customer service. If you have any further questions, please don't hesitate to contact us.